In compliance with the provisions of Article 36 of Decree 212/2005 and Article 14 of Royal Decree 742/2013, the following information is provided to users:

1. Availability of complaint forms.
   All users are informed that this establishment has official Complaint Forms, available upon request at the reception.
   
   
2. Chemical substances and mixtures used in water treatment.
   The substances used in the maintenance and treatment of the swimming pool are the following:
   
   (See substances)
   
   
3. Rights and duties of users.
   
   Rights:
   - Use the facilities under safe and hygienic conditions.
   - Receive clear and truthful information about the condition of the swimming pool.
   - Submit complaints and suggestions.
   - Be assisted in case of an incident or emergency.
   
   Duties:
   - Comply with hygiene rules before swimming (shower, appropriate swimwear).
   - Respect staff instructions and signage.
   - Do not introduce objects, glass containers, or prohibited substances.
   - Maintain respectful behavior towards other users.
   - Inform staff of any risk situation or incident.
   
   
4. Non-compliance or health recommendations.
   

   In case of any non-compliance with water quality parameters or facility standards:

   - The use of the swimming pool may be temporarily limited or suspended.
   - Users will be informed of the necessary health recommendations.
   - A visible notice will be posted indicating the health risk situation.
   
   

5. Prevention of drowning and injuries.
   - Always keep minors under adult supervision.
   - Respect the pool depth indicated on the signage.
   - Do not run on the edge or perform dangerous jumps.
   - Use appropriate flotation devices for non-swimmers.
   - Know the location of rescue and first aid equipment.
   
   
6. Sun protection (for outdoor pools).
   - Use appropriate sunscreen and reapply frequently.
   - Avoid prolonged sun exposure during peak hours.
   - Wear a hat, sunglasses, and a light shirt when not in the water.
   - Stay hydrated by drinking water regularly.
   
   
7. Dangerous activities:
   - Jumping from edges or structures not designed for it.
   - Rough play (pushing, wrestling...).
   - Swimming during electrical storms.
   - Using the pool outside its operating hours.
   - Removing parts of lights, filters, pool tiles.